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Resources

Use this when your message is clear, but people still aren’t absorbing it.

Most crisis communication advice focuses on the sender.

TGS adds the missing layer:

What state is the receiver in?

Things Go Sideways Resources (PDF Viewer)

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The 5 Moves for Uncertainty Communication

01 — Frame, not fiction
Give people a truthful frame.


02 — Name the uncertainty
Say what is not known yet. Trust leaks when people can feel you avoiding the obvious.


03 — Name the next small thing
When the full road is unclear, give people the next step they can actually use.


04 — Match language to delivery
Do not bury serious news in casual channels. The medium carries meaning.


05 — Be steady, not heroic
People do not need a savior. They need a reliable signal.

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When the story changes, stay oriented.

Stories, questions, and podcast notes for the moments when life, work, or identity goes sideways — and the next chapter hasn’t made itself clear yet.

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